Delete your account
You can delete your Aiutante account and the data held with it at any time — in the app, or by writing to us if you can no longer sign in.
In the app
The steps are the same whether you use Aiutante as a family member, a caregiver or a doctor.
- Open Aiutante and sign in.
- Open the Settings tab at the bottom of the screen.
- Tap Delete account — the last item, below the app version.
- The app asks “Are you sure to completely remove your account?” Tap Remove.
- It then warns that all your data will be completely lost. Tap Yes.
Your account is deleted and the app returns to the sign-in screen. This cannot be undone, so save anything you want to keep — a note, a document, a photo — before you start.
By email, if you cannot sign in
support@aiutante.kzWrite to us with the subject Delete my Aiutante account and the phone number your account uses. We check that the request comes from the account holder before deleting anything, and write back once it is done. We answer within 2 business days and complete the deletion within 30 days.
What is deleted
Deleting your account removes the account and the data held with it, including your profile and your sign-in.
What we keep
Deleted data can remain in our backups for up to 90 days, after which it is erased. Crash reports are kept for 90 days and are not linked to your identity. The details are in our privacy policy.
Removing only part of it
You do not have to delete the whole account. If you only want to stop caring for one person, remove that patient instead. You can also delete a single note, document, photo, medication, treatment or emergency contact, or remove a caregiver from a patient's care circle, and keep everything else.
If you are the patient and a family member set up your profile, ask them to remove it, or write to us at support@aiutante.kz.